Amman, Jordan – Arab Bank has recently launched, in collaboration with JCB International Co., Ltd., the international operations subsidiary of JCB Co., Ltd., the merchant acquiring operations for JCB cards in Jordan. This will allow JCB cards issued in countries around the world to be used at participating merchants throughout Jordan.

Through this collaboration, Arab Bank will expand payment methods available to JCB cardholders, both Jordanian residents and visitors, allowing them to make payments easily via the bank’s extensive point of sale (POS) network across all areas and governorates of the Kingdom. This step will also support tourism and business sectors in Jordan.

Commenting on the launch, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank, said: “Through this cooperation with JCB, we aim to expand the electronic payment methods in Jordan.” He added, “At Arab Bank, we continue to offer innovative banking solutions and services that meet diverse needs and align with our digital transformation strategy to reinforce the digital banking services both locally and regionally.”

Mr. Yuichiro Kadowaki, Managing Director of JCB Card International – South Asia region, also expressed his delight at launching the service, stating: “Jordan is one of the attractive travel destinations for JCB cardmembers. With the Kingdom’s iconic sites such as Petra, one of the seven wonders of the world and the Dead Sea, it makes the country a very interesting touristic destination and I am delighted that we have entered into this partnership with Arab Bank. This will indeed cater to both the business and touristic needs of our cardholders.”

This collaboration comes in line with Arab Bank’s constant efforts to provide advanced digital banking services and solutions that meet the evolving needs of clients and visitors across various sectors, and it also reflects the bank’s continuous commitment to reinforcing its banking products and services.

In collaboration with Arab Bank, the Royal Society for the Conservation of Nature (RSCN) implemented a project to plant 400 oak trees in the Ajloun Forest Reserve, with the participation of the bank’s Volunteers and their families. This initiative is part of the bank’s corporate social responsibility program, “Together.”

Arab Bank employees contributed to increasing green spaces in Jordan to help mitigate the impacts of climate change on biodiversity and support sustainability within the reserve. The campaign included various activities such planting seedlings, watering the new trees, and other landscaping activities.

Commenting on the initiative, Mr. Fadi Al Nasser, Director General of the Royal Society for the RSCN, stated that this campaign, in partnership with Arab Bank, aims to raise environmental awareness and foster a culture of care for Jordan's natural habitats. He praised Arab Bank’s support is vital to the year-round efforts to preserve forests through community involvement and by promoting environmental awareness to combat pollution, overexploitation and violations.

Established in 1987, Ajloun Forest Reserve covers an area of 12 km2 located in the Ajloun highlands north of Amman. It consists of Mediterranean-like hill country, ranging from 600 - 1100 m above sea level, The reserve holds ecological significance as it represents the evergreen oak forest type common in northern Jordan an essential component of the country’s forest landscape.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

Reflect App by Arab Bank recently launched its “1 Million Points” campaign, offering users the chance to win valuable cash prizes in the form of loyalty points throughout the year. This campaign is part of Reflect’s continuous efforts to provide unique programs, special offers and campaigns to its users, aligning with their needs and lifestyles, encouraging them to use the app and benefit from its diverse banking and lifestyle features.

The new campaign offers Reflect app users’ monthly opportunities to win 100,000 loyalty points (equivalent to 1,000 JDs). In addition to two special draws in June and December for prizes of 500,000 loyalty points (equivalent to 5,000 JDs) and 1,000,000 points (equivalent to 10,000 JDs), respectively. All Reflect users can participate in the campaign draw by completing one of the following actions: making a purchase of at least 20 JDs using any of Reflect’s payment method each month, issuing an instant personal loan at least once during the campaign period, or opening a saving account and depositing a minimum of 200 JDs each month.

In line with its constant efforts toward innovation, Reflect has also introduced a new feature within the app—e-Vouchers. This feature allows users to purchase and use digital vouchers from a wide range of popular brands entirely digitally and from a single location, offering a seamless, secure, and fast user experience.  Users can manage up to 8 favorite vouchers, view their purchase history, and pay using either their primary account or credit card, within defined daily and monthly limits for the number and value of vouchers. This new service aligns with Reflect’s ongoing efforts to meet the financial needs and expectations of its users, and provide them with a seamless and innovative banking experience.

Reflect is committed to rewarding its users through added-value campaigns and offers that meet their needs and expectations and suit their lifestyles. The “1 million” campaign offers all Reflect app users the chance to win monthly cash prizes in the form of loyalty points be redeemed, aiming to reward them for their loyalty and encourage them to benefit from the host of services and privileges offered by Reflect.

Reflect offers users many privileges, including the ability to request the Reflect credit card immediately upon opening an account without the necessity to transfer their salary to Reflect account to obtain it, However, users who have transferred their salaries are granted a higher credit limit. The credit card gives its holders a 3% cashback on all transactions, in addition to benefiting from the convenient payment program without interest at selected stores and shops. Reflect users who have an activated account can also issue a Reflect card for direct payment. Additionally, they can acquire instant loans digitally of up to 6,000 JDs, and they can open accounts for expats residing in Jordan in the utmost ease and least documentations through the app.

Reflect is available for download through the App Store, Google Play, and Huawei AppGallery.

Arab Bank has continued its exclusive sponsorship of the "Bel Arabi" Festival, held at The Children's Museum in collaboration with Kalila wa-Dimna Publishing House. This festival is the first of its kind for children in Jordan that aims to highlight the Arabic language and the Arabic content tailored for children, be it literary, scientific, or artistic, while also focusing on the contributions of Arab writers and artists.

The festival, in its second edition, featured an exhibition of Arabic children's books and literature with the participation of prominent Jordanian and Arab publishing houses. In addition to numerous literary, artistic, and scientific activities presented to children by talented Arab writers and artists. The festival also included a special section showcasing educational and developmental products for children, developed by local and Arab institutions. Artistic, scientific, and cultural shows reflecting Jordanian and Arab identity were also on display. Targeting children aged 4 to 12, the festival attracted over 5,480 visitors, including parents and children.

Arab Bank participated in the festival through a dedicated booth for its children and youth program, in addition to a corner dedicated to the "Dar Al Ma'arifa" library, which is affiliated with the Abdul Hameed Shoman Foundation, Arab Bank's cultural and social responsibility arm. This aimed to instill the love for the Arabic language in children and encourage them to read. A group of Arab Bank employees also volunteered to take part in the cultural activities in an interactive and educational atmosphere.

Commenting on the festival, The Children’s Museum Director, Ms. Sawsan Dalaq, said: “Promoting the Arabic language and supporting Arabic content has always been one of the museum’s main educational goals. Since its establishment in 2007, the museum has enriched Arabic-language educational and scientific content for children through its programs and exhibits.” She added: “We extend our sincere thanks to Arab Bank, the exclusive sponsor of the festival, for helping make this year’s event a great success, and to Kalila wa-Dimna Publishing House for their active role in organizing the festival, along with all participating institutions and individuals.”

Arab Bank’s support comes as part of its social responsibility program “Together”, which focuses on a variety of areas including education. The bank is the main sponsor of the Museum’s “Community Connections” program, which includes a variety of interactive initiatives and activities that focus on vital topics and special occasions that interest children and the family alike. Additionally, the bank supports the Jordan Science and Art Festival, which is being held by the Children’s Museum during summer break every year.

Arab Bank Group reported solid results for the first quarter of 2025, with 7 % increase in net income after tax reaching $ 271 million as compared to $252.8 million for the same period last year. The Group maintained its strong capital base with a total equity of $ 12.1 billion.

The Group’s Assets grew by 6 % to reach $ 72.7 billion, loans grew by 5 % to reach $ 39.1 billion, and deposits grew by 7 % to reach $ 53.2 billion.

Mr. Sabih Masri, Chairman of the Board of Directors, stated that Arab Bank’s first-quarter 2025 results were strong despite the global economic conditions and geopolitical developments. He attributed the bank’s robust performance to its diversified and agile business model, underpinned by a broad regional footprint—particularly across the GCC region. Mr. Masri underscored the bank’s strong capital position, high-quality assets, ample liquidity, and prudent risk management framework as key pillars supporting its efficient operating model. Mr. Masri reiterated his trust in the bank’s ability to continue delivering good and sustainable returns to shareholders, citing its forward-looking vision and well-integrated institutional strategy.

Ms. Randa Sadik, Chief Executive Officer, stated that Arab Bank delivered robust results during the first quarter 2025, as a result of the bank’s resilience and its ability to deliver consistent performance while maintaining the strength of its balance sheet. The bank’s revenues grew by 4 % driven by sustainable growth in its business.

Ms. Sadik added that the Group’s liquidity and asset quality remain solid where loan-to-deposit ratio stood at 74 % and credit provisions held against non-performing loans continue to exceed 100%. Arab Bank Group maintains a strong capital base that is predominantly composed of common equity with a capital adequacy ratio of 17.2 %.

Ms. Sadik commented on the bank’s significant strides in digital transformation and innovation, aimed at enhancing customer experience and delivering value to shareholders. These strides underscore the Group's commitment to staying at the forefront of digital innovation in the financial sector.

It is worth mentioning that Arab Bank has recently unveiled its refreshed brand identity, a bold step forward that reflects its enduring legacy and ambitious vision as a leading financial institution in the MENA region, committed to empowering its customers and communities to achieve their aspirations.

Arab Bank has recently renewed its support for the “Sunbulah” initiative, implemented by “Al Jude Foundation for Scientific Care” in collaboration with the Ministry of Education. The initiative aims to promote a culture of creativity and social entrepreneurship within public schools across the Kingdom.

The initiative seeks to empower teachers and students by developing their life skills and enhancing their ability to think creatively to find innovative solutions to challenges within the school environment. It also encourages the utilisation of unused spaces in schools to establish service projects that benefit both students and the local community.  

Managing Partner of Al Jude Foundation, Maher Kaddoura, stated that the initiative, in its fifth phase, aims to reach more than 15,000 teachers in approximately 1,000 public schools. The program includes specialised training provided by experts in areas such as emotional intelligence, motivation, and stress management, as well as training on the 'Sunbulah' methodology for developing and effectively implementing impactful initiatives. Kaddoura expressed his pride in the ongoing collaboration with        Arab Bank, praising the positive impact the initiative has had over the past years. During last year, more than 1,500 school projects were implemented with notable participation from educational staff and local communities.

Arab Bank’s support of this initiative is part of its corporate social responsibility program “Together”, a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

Arab Bank has recently renewed its collaboration agreement with the Charity Clothing Bank; one of Jordan Hashemite Charity Organization’s (JHCO) initiatives, for the eleventh consecutive year. The agreement aims to provide clothing for 1,200 orphaned children from across the Kingdom throughout the year.

The collaboration comes in line with Arab Bank’s CSR and Community Engagement initiatives which focus on supporting local community across Jordan through the bank’s dedicated CSR program - “Together”.  

Since the beginning of this collaboration, the initiative has managed to reach more than 11,000 orphaned children across various governorates over the course of eleven years, promoting social solidarity and supporting underprivileged groups.

As part of the collaboration, a team of the bank’s employees also volunteered to help children choose their Eid clothes, shoes and toys at the Charity Clothing Bank’s main showroom in Amman, and through its mobile showrooms across the Kingdom.

Commenting on this collaboration, Secretary General of the Jordan Hashemite Charity Organization, Dr. Hussein Al-Shibli, expressed his appreciation for the continued collaboration with Arab Bank, which reflects the bank’s ongoing commitment to social responsibility through supporting underprivileged groups, especially orphan children. He emphasized that the program goes beyond meeting basic needs, as it also brings joy to the children and gives them the care and attention they need from the community. He also praised Arab Bank’s ongoing support for several of the organization’s programs, including the Orphans Day initiative, which is considered a successful model of effective cooperation between the banking sector and charitable institutions.

The Charity Clothing Bank collects donations and distributes them to families in need who benefit from the National Aid Fund and charitable organizations through various programs targeting all groups in need. These include elderly, orphans, individuals with limited income, and those preparing for marriage, who are served through the Clothing Bank’s showrooms in Amman and Karak.

It is worth noting that “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education, orphan support and women’s empowerment.

Arab Bank and King Hussein Cancer Foundation continued their cooperation to implement the “Back to School” Program for the second semester of 2024 – 2025 academic year, offering patient students access to continue their education during treatment at King Hussein Cancer Center. The cooperation aligns with the bank’s CSR and community engagement direction, focusing on supporting community causes related to key sectors, including healthcare and education.

During this semester, 13 Arab Bank employees volunteered to teach weekly classes based on the educational curriculum, as well as provide private tutoring covering Arabic, English, and Math. The engagement aims to give students the opportunity to proceed with their education during their course of treatment at the center.

Arab Bank’s contribution to the program also ensures to offer a comprehensive educational environment for the young patients by providing essential educational supplies, including stationery, books, and laptops. The bank also supports organizing additional educational activities, including field trips and training courses, and covers school expenses for children with special needs, thus improving and facilitating their overall educational experience.

Since its launch in 2017, and with the ongoing support of Arab Bank and in cooperation with the Ministry of Education, the “Back to School” program has had a positive and tangible impact on the lives of more than 2,300 students at various academic levels. The program has helped them continue their education without delay, improve their psychological well-being, and restore their confidence and hope.

It is worth noting that Arab Bank’s support of this initiative is part of its strategic approach to sustainability and CSR role in collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education, orphan support and women’s empowerment.

 

 

Arab Bank recently participated in a volunteer initiative during Ramadan, in collaboration with Waqf Thareed. This initiative comes as part of the bank's ongoing efforts to support charitable causes that alleviate poverty and hunger, and promote solidarity and community cooperation.

As part of the volunteer activity, the bank employees prepared and distributed over 1,300 hot meals, providing vital support to Waqf Thareed's guests.

It is worth mentioning that Arab Bank is a key supporter of Waqf Thareed, an organization established in 2022 with the mission of providing balanced, healthy meals daily through strategically located distribution centers. A primary location is situated near Al-Husseini Mosque in Downtown Amman, comprising a distribution point, kitchen, and adjacent warehouse to support administrative and logistical operations. Waqf Thareed also operates at other sites throughout Jordan, including major religious shrines and other locations chosen to effectively serve those in need.

Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social, and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

Arab Bank held its general assembly meeting online on March 27th, 2025. The meeting was headed by Mr. Sabih Masri, Arab Bank’s Chairman in the presence of the board of directors, the Chief Executive Officer, and shareholders (in attendance and by proxy), which make up 79.06% of the bank’s capital. Dr. Wael Armouti, the Companies’ Controller had also attended the meeting along with representatives from the Central Bank of Jordan.

During the meeting, the recommendation by the Board of Directors to distribute a cash dividend of 40% for the year 2024 and all articles on the agenda were endorsed.

Mr. Sabih Masri, Chairman of the Board of Directors, highlighted that the global economy was resilient in 2024. Despite tight monetary policies and escalating geopolitical tensions, global growth remained stable. But economic performance varied widely across regions. Growth in the United States was robust, supported by strong consumer spending, while major European economies grew slowly. Furthermore, the economies of China and India grew strongly, while other emerging markets grew slowly. Moreover, the global economy achieved further progress in reducing inflation towards the targets of the major central banks, enabling them to start cutting short-term interest rates in the middle of the year. However, investor concerns about the high debt levels in some large economies raised long-term interest rates by the end of the year.

Mr. Masri noted that the Arab region faced significant challenges in 2024. The regional conflict led to sizable economic losses, mainly in oil-importing countries, which already face large financing needs. Increased uncertainty, higher shipping costs, along with a relative decline in tourism and investment flows, slowed down economic growth in these countries. In oil-exporting countries, the oil production cuts by (OPEC+) slowed down overall economic growth. However, growth in non-oil sectors sustained its strong momentum, which is driven by fundamental structural reforms and increased investment spending. Mr. Masri explained that inflation slowed down noticeably in various Arab economies, particularly in those with currencies that are pegged to the US dollar. This led these economies to reduce interest rates in the second half of the year. Yet, inflation remained elevated in some Arab countries that experienced currency devaluations. As the year drew to a close, signs of de-escalation across the region raised hopes for tangible economic improvement.

Mr. Masri also highlighted that in 2024, Arab banks continued increasing their assets, while meeting the financing needs of various economic sectors, and providing financial services for the region’s ambitious economic transformation programmes and related investments. Arab banks also continued attracting deposits by enhancing their customers’ trust. The banks have broadly maintained strong capital adequacy, notably increased their profitability, and maintained adequate levels of liquidity. At the same time, Arab banks ensured good asset quality by adopting prudent lending policies that cushioned the impact of relatively higher interest rates. Digital transformation continued in 2024, with increased investment in FinTech solutions and digital banking services, which enhanced the efficiency of banking operations. There was also increased attention to sustainability and green finance, while supporting sustainable development and promoting the principles of transparency and good governance. These efforts align with programmes of the region’s central banks that aim to ensure financial stability, consumer protection, and address emerging challenges.

Mr. Masri noted that as part of its ambitious strategy to reinforce its leadership in the banking sector and its commitment to providing best-in-class banking solutions and enhancing the customer experience, Arab Bank continued to develop its services, strengthen its competitive capabilities, and expand its geographical presence in key markets throughout the year. These efforts culminated in outstanding financial results for 2024, most notably achieving record net profits exceeding $1 billion, a 21% increase compared to the previous year. These results reflect the success of our strategy, which is based on diversifying our activities, funding sources, and revenue streams.

Mr. Masri also reaffirmed that a key strategic achievement during the year was securing the final license to operate in Iraq. This paved the way for the launch of our operations there in early 2025 through the Group’s subsidiary, Arab Bank Iraq. Furthermore, to continue our strategy for growth and enhance wealth management and private banking services, Arab Bank (Switzerland), through (Banque Gonet & Cia SA), signed a merger agreement with (Swiss Bank ONE), acquiring a majority stake. This agreement is expected to be finalised in mid-2025. It marks another significant step in the Group’s growth strategy in Switzerland, with this new banking group poised to play a prominent role in the Swiss wealth management industry.

He also pointed out that throughout 2024, Arab Bank continued to strengthen its position as a leading financial institution, both locally and regionally, leveraging its extensive branch network and deep-rooted expertise in regional markets. The bank continued to develop its range of services and implement the latest digital solutions, supported by artificial intelligence, to deliver comprehensive and innovative banking and financing solutions tailored to the diverse needs of its corporate, institutional, and individual clients across various sectors.

Mr. Masri confirmed the bank’s steadfast commitment to serving the communities where it operates, protecting the environment, and supporting sound governance practices. Mr. Masri stated that the bank remains deeply committed to sustainability and social responsibility, highlighting that these principles are fundamental to its business model. In 2024, the bank continued its community investments by supporting several vital areas, including health, poverty alleviation, education, environmental protection, orphan support, and women’s empowerment. The Abdul Hameed Shoman Foundation, the bank’s cultural and social arm, continued to support scientific research, cultural enrichment, and innovation, reflecting its deep commitment to providing added value to the communities it serves. Mr. Masri mentioned that Arab Bank issued its first annual Sustainable Finance and Impact Report for 2024, this report marks an important step in Arab Bank’s journey to expand its sustainable finance portfolio, positively contributing to the achievement of the UN Sustainable Development Goals (SDGs), focusing on green project categories related to climate change, and social project categories focused on job creation and unemployment reduction.

As Arab Bank embarks on a new year in the life of its leading financial institution, Mr. Masri reaffirmed the bank’s commitment to implementing its comprehensive strategy, driven by an ambitious vision for the future. He emphasised that the bank is determined to pursue its growth plans, strengthen its presence in promising markets, capitalise on opportunities presented by the evolving economic environment, and continue to develop its core business segments. Alongside this, the bank will enhance operational efficiency by adopting the latest FinTech solutions and artificial intelligence technologies. To achieve these goals, the bank will continue to invest in its human capital, attracting top talent, developing its employees, and equipping them with the necessary skills to meet the challenges of tomorrow.

Mr. Masri concluded by thanking the Central Bank of Jordan for its pivotal role in sustaining the resilience and stability of the Jordanian banking system and reinforce its development. He also thanked all stakeholders for their loyalty and trust in Arab Bank.

Ms. Randa Sadik, CEO of Arab Bank, stated: “Arab Bank Group had a strong performance in 2024, demonstrating robust growth across all our business lines. Our net income after tax and provisions increased by an impressive 21% to $1,007.1 million, compared to $829.6 million in 2023”. She highlighted that this achievement underscores the strength of the bank’s financial position and the effectiveness of its extensive international network. She added: “We saw shareholders’ equity reach $12.1 billion, and operating profit grew by 8%, approaching the $2 billion mark. After adjusting for currency fluctuations against the US dollar, our assets grew by 6% to reach $71.2 billion. Our lending portfolio mirrored this growth, which also increased by 6% to $38.3 billion, while customer deposits rose by 5% to $52.2 billion".

Ms. Sadik added: “These compelling results are a testament to our successful strategy, which is focused on diversifying income streams across our core businesses and key markets. This diversification is coupled with a disciplined approach to cost and risk management. The resulting strong growth in net operating profit was driven by increased net interest and commission income, achieved through improved lending, efficient liquidity management, diversified funding, and leveraging our extensive market presence”.

She also noted that Arab Bank’s key financial indicators remained strong, with a marked improvement in loan portfolio quality. The bank’s non-performing loan coverage ratio comfortably exceeded 100%, even before considering collateral. It also maintained healthy liquidity levels, with a loan-to-deposit ratio of 73%.  The bank’s capital base remains robust, predominantly comprised of common equity, with a capital adequacy ratio of 17.2% under Basel III regulations – well above the Central Bank of Jordan’s minimum requirement.

Ms. Sadik also highlighted that Arab Bank’s digital transformation strategy continues to gain momentum. The bank is focused on enhancing operational efficiency by integrating digital technologies and AI tools within a structured, enterprise-wide programme. She noted that this commitment to digital innovation is reflected in its ongoing efforts to provide cutting-edge digital banking services that anticipate and meet its customers’ evolving expectations and financial needs. A prime example is the launch of (Omnify) by Acabes for Financial Technologies, Arab Bank’s technology arm. This innovative platform empowers businesses and non-financial entities to seamlessly offer financial solutions to their customers, providing a secure gateway to banking services and expanding their business reach.

Ms. Sadik extended her deepest gratitude to the bank’s valued customers for their continued trust, which is the foundation of the success. She also expressed her sincere appreciation to all Arab Bank employees for their exceptional efforts and unwavering dedication.

It is worth noting that Arab Bank has recently unveiled its refreshed brand identity that reflects its enduring legacy and ambitious vision as a leading financial institution in the MENA region.

Inspired by its rich legacy dating back to 1930, the refreshed brand identity features a simpler, bolder, and digitally-focused design, broadening its appeal to connect with diverse audiences, particularly younger generations. This evolution reaffirms Arab Bank's position as a modern, dynamic, and digitally empowered institution, ready to meet the evolving needs of its customers across industries and regions in a constantly evolving world.

The refreshed logo features a single, continuous line, symbolising both the bank's 9-decade legacy of success and its unwavering commitment to ongoing efforts and its forward-looking approach. It also incorporates the 3 iconic circles that have distinguished the bank’s identity since inception, representing the customers, partners, and communities the institution serves across its extensive network. These memorable elements emphasise the bank’s global reach and interconnectedness. At the heart of the bank's brand identity remains its name - “Arab Bank,” which embodies its deep connection to its rich history, culture, heritage, values, and sense of belonging. The Arab world continues to be the primary focus of the bank and the foundation of its growth and expansion strategy, supported by its network of branches across Arab countries and the integrated services it offers to clients in the region and beyond.

 

 

 

 

 

In collaboration with the Charity Clothing Bank; one of Jordan Hashemite Charity Organizations (JHCO), Arab Bank recently sponsored the Eid Program, through which clothes were provided to 270 children on the occasion of Eid Al-Fitr in Amman and Irbid with the participation of Arab Bank volunteers who helped the children while choosing their clothes.

The program included distributing Eid clothing items and toys for children in a joyful atmosphere, in addition to holding several interactive activities at the Clothing Bank’s showroom in Amman before serving Iftar. This sponsorship comes in line with the Orphan Day program, which Arab Bank has exclusively sponsored for 10 years, catering for more than 11,000 children from different governorates around the Kingdom.

The Charity Clothing Bank was established in 2013 to collect in-kind donations and provide them to local underprivileged families supported by the National Aid Fund and other NGOs, through different initiatives held at the Clothing Bank’s showrooms in Amman and Al-Karak targeting orphans, elderlies, low-income individuals, and those getting married. Since its establishment, the Charity Clothing Bank has served over 1,661,000  beneficiaries and distributed more than 7,861,000 clothing pieces.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social, and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

 

Arab Bank has recently provided its support to the campaign launched by the Crown Prince Foundation (CPF) during the Holy Month of Ramadan. The initiative comes as part of CPF’s “Campaigns and Humanitarian Responses” Program , which falls under its sustainable community development efforts.

The initiative aims to provide financial aid to underprivileged families in various governorates across the Kingdom, particularly those in remote and less fortunate areas. It was launched during Ramadan to provide families with their basic food needs and alleviate their financial burdens.

This year, Arab Bank’s support entailed JOD 60 vouchers issued by the Military Consumer Establishment and distributed to a number of beneficiary families, offering them the flexibility to purchase their own food needs. Eligible families were selected in advance based on criteria points set in collaboration with the National Aid Fund, with priority given to those on waiting lists and to families who have not yet received support.

Since its inception, Arab Bank’s social responsibility program “Together” aims to serve the community in areas related to education, health, environmental protection poverty alleviation, orphan support, and women empowerment to contribute to achieving sustainable social, economic, and environmental development.

Arab Bank continued its support to the Ramadan initiative organized by the Children’s Museum Jordan as part of its “Community Connections” program, sponsored mainly by Arab Bank since 2014. 

This year, the program highlighted Ramadan values and concepts to reinforce the profound meanings and positive behaviors of this holy month. It also featured a range of engaging activities that combined learning and play, including the story-time session by the storyteller Nu’man, and the "Lantern Parade," where the kids crafted their own lanterns and joined the museum’s “Mesaharati” on his tour through the exhibition hall. Additionally, the art activity introduced children to various drawing techniques, enhancing their motor and artistic skills, while the “Ramadan Games” activity introduced them to symbols of the  holy month through a variety of interactive games and challenges, along with many more Ramadan-related activities.

Arab Bank has also sponsored a charity Iftar for orphaned children as part of the Ramadan Iftar events hosted annually by the museum. Arab Bank employees accompanied the children on a tour around the museum, which included interactive learning activities and a scientific show titled "Gas, Liquid, Solid," where children learned about the three states of matter. At the end of the tour, the bank’s employees distributed gifts to the children in a joyful and festive atmosphere.

Arab Bank’s support comes as part of its social responsibility program, which focuses on a variety of areas including education. The bank is the main sponsor of the Museum’s “Community Connections” program, which includes a variety of interactive initiatives and activities that focus on vital topics and special occasions that interest children and the family alike.

The Children’s Museum Jordan is a non-profit educational organization established by Her Majesty Queen Rania Al Abdullah in 2007. Located in Al Hussein Public Park, the Museum has over 190 interactive indoor and outdoor exhibits and learning facilities that include a library, an art studio, a laboratory, and a secret garden. It offers educational programs and celebrations around the year.

 

In collaboration with the Jordan River Foundation (JRF), Arab Bank has recently hosted a Ramadan Iftar for 100 children at the JRF’s Queen Rania Family and Child Center. This comes as part of the JRF’s initiatives directed at family and child protection.

A group of 28 Arab Bank employees and their families volunteered in this initiative, which entailed several interactive arts and sports activities to increase children’s awareness around key concepts related to child protection. This included the “Small House” program, the “Salhouf” puppet show, and many other activities. Iftar meals were also provided for the children and the bank’s employees catered by the women of Al-Karma Kitchen, owned by the JRF.

The Jordan River Foundation established the Queen Rania Center for Family and Child in 2005 with the aim of enhancing social, economic, educational, and environmental areas related to child wellbeing. The center adopts a holistic model of services that aims to integrate cultural, societal and familial aspects to secure financial support for children and their protection in partnership with the local communities and JRF partners.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social, and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

 

 

As part of its social responsibility program “Together”, and in collaboration with Tkiyet Um Ali (TUA), Arab Bank participated in several volunteering programs during Ramadan with the aim of supporting underprivileged families in Kingdom.

The bank sponsored a day of  "Mawae’d al-Rahman" program organized by TUA at its headquarters in  Al-Mahatta area in Amman, where the bank’s volunteers prepared and served Iftar meals to nearly 5,000 fasting individuals.

Additionally, the bank’s volunteers participated in several initiatives with Tkiyet Um Ali, including packing and distributing food parcels to needy families across different governorates, preparing hot meals in TUA’s kitchens, and delivering Iftar meals to beneficiary families in Amman.

Tkiyet Um Ali provides monthly sustainable food support to underprivileged families living in extreme poverty in all provinces and governorates across the Kingdom. The families receive monthly food parcels, which fulfill the needs of a family for the entire month.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social, and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

Arab Bank recently supported “Draw a Smile” initiative; an annual event organized by Haya Cultural Center during Ramadan. The initiative featured a diverse range of cultural, artistic, and recreational activities within a joyful, family-friendly Ramadan Iftar setting, aiming to bring smiles to the faces of underprivileged children across various governorates in the Kingdom.

The bank's support for this initiative comes as part of its social responsibility program, which focuses on a variety of areas that align with the values of citizenship and social responsibility. A team of Arab Bank volunteers participated in organizing the Iftar event for more than 100 children. The event featured activities such as a film screening at the planetarium, a theatrical performance, Telematch games, a storyteller performance, a train ride, and a Musaharati show. The bank’s volunteers also distributed gifts and toys to the children in a joyful atmosphere.

On this occasion, Ms. Reem Al-Adwan, Executive Director of Haya Cultural Center, expressed her gratitude to Arab Bank for supporting this initiative which allowed children to explore a variety of activities offered by the center. She emphasized that this support aligns with Haya Cultural Center’s mission of promoting cultural and artistic activities and developing children’s capabilities across the Kingdom, including children from NGOs and those with disabilities.

Established in 1976, Haya Cultural Center is the first non-profit cultural institution dedicated to enhancing children's abilities and skills in various cultural, academic, educational, and social aspects, fostering creativity, and honing talents.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social, and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, orphan support, and women empowerment.

Arab Bank has unveiled its refreshed brand identity, a bold step forward that reflects its enduring legacy and ambitious vision as a leading financial institution in the MENA region.

The revitalized brand identity embodies Arab Bank’s commitment to innovation and growth, building on its extensive network, client trust, renowned legacy, and deep expertise in the region across the various sectors. The bank’s main strategic pillars focus on leveraging its regional and global network, expanding its core business, capitalizing on new growth opportunities across diverse sectors and markets, and driving its digital transformation and innovation agenda forward.

Inspired by its rich legacy dating back to 1930, the refreshed brand identity features a simpler, bolder, and digitally-focused design, broadening its appeal to connect with diverse audiences, particularly younger generations. This evolution reaffirms Arab Bank's position as a modern, dynamic, and digitally empowered institution, ready to meet the evolving needs of its customers across industries and regions in a constantly evolving world.

The newly refreshed logo features a single, continuous line, symbolizing both the bank's 9-decade legacy of success and its unwavering commitment to continuity and its forward-looking approach. It also incorporates the 3 iconic circles that have distinguished the bank’s identity since inception, representing the customers, partners, and communities the institution serves across its extensive network. These memorable elements emphasize the bank’s global reach and interconnectedness. At the heart of the bank's brand identity remains its name - “Arab Bank,” which embodies its deep connection to its rich history, culture, heritage, values, and sense of belonging. The Arab world continues to be the primary focus of the bank and the foundation of its growth and expansion strategy, supported by its network of branches across Arab countries and the integrated services it offers to clients in the region and beyond. Additionally, Arab Bank’s refreshed brand identity retains blue as its primary color—a signature feature of the bank’s visual identity for decades—carrying strong equity and serving as a timeless representation of the Arab Bank brand.  

Parallel to its refreshed brand identity, Arab Bank's tagline has evolved from "Success is a Journey" to "Beginnings never end." This transition represents a natural evolution, signaling a new chapter in the bank's enduring legacy of resilience and achievement. The new tagline embodies a spirit of perpetual progress, fueling success, driving growth, and inspiring continuous transformation.

The new tagline revolves around the concept of endless new beginnings, where every achievement marks the start of a new goal. It reflects the bank’s belief in the ongoing journey of progress and evolution across all the services it provides—and will continue to provide—to its clients across diverse sectors. “Beginnings never end” also underscores the bank's commitment to empowering its clients to achieve their ambitions and celebrating their accomplishments as stepping stones to future successes, while navigating challenges and exploring growth opportunities. This philosophy stands as a testament to a shared journey of continuous growth and dynamism, undertaken alongside the bank’s clients, partners, and communities, as they strive for even greater achievements.

The new vision, commitments, and refreshed visual brand identity are a direct reflection of the bank’s core philosophy, which is built on two powerful words: "Connected Beyond". This philosophy draws on the bank’s rich heritage as a bridge for the Arab world, connecting individuals, communities, and businesses across the region and beyond, while also celebrating the personal bonds it has formed with generations of customers and partners.

It's worth noting that Arab Bank Group achieved strong results for the financial year ending December 31, 2024, with a record net profit of USD 1 billion, reflecting a robust 21% growth in net income after tax, amounting to USD 1,007.1 million compared to USD 829.6 million in 2023. The Group’s equity position also remained strong, standing at USD 12.1 billion at year-end, further underscoring its financial stability and resilience. The impressive results were driven by growth across various business segments and geographic markets. Operating profit increased by 7% to reach approximately USD 2 billion.

Arab Bank has one of the largest global Arab banking networks with over 600 branches, and it offers a wide range of banking products, services, and solutions designed to meet the needs of individuals, corporations, as well as financial institutions across the region and beyond. Arab Bank’s extensive network covers key financial markets and centers such as London, Singapore, Shanghai, Geneva, Paris, Sydney, Dubai, and Bahrain.

Arab Bank and ATICO Fakhreldin Group have recently renewed their cooperation agreement, introducing additional benefits to enhance their loyalty and rewards programs, “Arabi Points” and “ATICO Jewels”. This collaboration comes as part of their constant efforts to provide valuable offers that meet customers’ evolving needs and lifestyle. The agreement was signed by Mr. Yaqoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, and Mr. Azzam Fakhriddin, Chief Operating Officer of ATICO Fakhreldin Group.

Through this agreement, Arab Bank cardholders will enjoy several exclusive benefits when paying with their credit cards at any of ATICO Fakhreldin Group restaurant or facilities. Customers will receive additional value on their "Arabi Points" when redeeming them for " ATICO Jewels " through the "Arabi Mobile" app. Both ATICO Fakhreldin Group and Arab Bank Loyalty Programs will be connected allowing customers to exchange their bank points for ATICO Jewels and use them at any of their restaurants or outlets.

Arab Bank will also have a visible presence at ATICO Fakhreldin Group events, further enhancing customer engagement and providing exclusive benefits and promotions at these locations.

Commenting on the agreement, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank, Jordan, said: “We continuously seek to reinforce our programs’ offering in line with our customers’ diverse needs and lifestyle.” He added: “Our collaboration with ATICO Fakhreldin Group provides a great opportunity for our customers to benefit from their reward points within "Arabi Points" program and instantly exchange them at any of ATICO Fakhreldin Group outlets.” 

Mr. Azzam Fakhriddin, Chief Operating Officer of ATICO Fakhreldin Group, stated: "Such agreements solidify the group's leading role in improving hospitality services and enhancing the “ATICO Jewels” loyalty program. This aligns with our customers' desires, giving them added value and maximizing their benefits. We achieve this through diverse and modern methods that support our strategic objectives."

It is worth mentioning that “Arabi Points” is Arab Bank’s customer relationship-based loyalty program that grants customers reward points based on their daily interactions with Arab Bank and enables them to redeem the points for cash or free vouchers that can be used at a wide network of merchants, in addition to the ability to use the reward points to pay via “Arabi MobiCash” app.

The “ATICO Jewels” program is the loyalty program for ATICO Fakhreldin Group, through which customers are rewarded with points when visiting any of the outlets and facilities or when using ATICO app. These rewards can be redeemed for payment and provide access to exclusive privileges and offers from ATICO Fakhreldin Group.

Arab Bank Group achieved strong results for the financial year ending December 31, 2024, with a record net profit of USD 1 billion, reflecting a robust 21% growth in net income after tax, amounting to USD 1,007.1 million compared to USD 829.6 million in 2023. Based on this record performance, the Board of Directors has recommended to the shareholders the distribution of 40% cash dividends.

The impressive results were driven by growth across various business segments and geographic markets. Operating profit increased by 7% to reach approximately USD 2 billion. At constant currency, total assets grew by 6% to USD 71.2 billion, loans increased by 6% to USD 38.3 billion, and customer deposits rose by 5% to USD 52.2 billion.

The Group’s equity position also remained strong, standing at USD 12.1 billion at year-end, further underscoring its financial stability and resilience.

Mr. Sabih Masri, Chairman of Arab Bank, commented that the outstanding results achieved by the Group during the year 2024 reflect its successful execution of its strategy, delivered by its resilient business model. He also noted that the bank’s record net operating profit is a clear testament to its strong growth momentum across several markets, specially in the GCC region and international markets. Mr. Masri stated that the bank continued to implement its ESG strategy, embedding environmental, social and governance components within its operations across various areas.

Regarding the Group's expansion and growth strategy, Mr. Masri mentioned that the bank was recently granted final banking license to operate in the Republic of Iraq through its subsidiary, Arab Bank Iraq; which will commence operations at the beginning of 2025. Mr. Masri also underscored the Group’s constant focus on enhancing wealth management and private banking services highlighting the expected merger between Gonet – part of Arab Bank Switzerland - with Swiss ONE Bank.

Ms. Randa Sadik, Chief Executive Officer, stated that Arab Bank delivered strong results during the year 2024, driven by well diversified growth in core banking income across several segments and markets. The Group achieved sustainable growth in net operating profit driven by both interest and non-interest income contribution as a result of revenue diversification, growth in lending and efficient management of liquidity and funding sources, benefiting from its presence in the GCC and international markets.

Ms. Sadik added that the Group’s liquidity and asset quality remain solid where loan-to-deposit ratio stood at 73% and credit provisions held against non-performing loans continue to exceed 100%. Arab Bank Group maintains a strong capital base that is predominantly composed of common equity with a capital adequacy ratio of 17.2%

Regarding the Group's digital transformation strategy, Ms. Sadik stressed that the Group is focused on enhancing operational efficiency by deploying digital technologies and artificial intelligence tools within an institutional framework across all business units, while continuing to implement its digital strategy to provide digital banking services that meet the aspirations and financial needs of its customers. As part of Arab Bank Group’s digital transformation growth strategy, ACABES, the bank's Financial Technology and development arm, recently launched OMNIFY, an advanced digital banking solutions platform (Banking-as-a-Service) that enables companies to provide banking services and financial solutions to their customers.

Arab Bank was named “Bank of the Year 2024 in the Middle East” by the London-based “The Banker” Magazine for the second consecutive year. The bank has also received the “Best Bank in the Middle East Award for 2024” from New York-based Global Finance publication, for the ninth consecutive year. This is in addition to receiving several significant recognitions and awards from various reputed international and regional parties.

The bank’s 2024 financial statements are subject to the approval of the Central Bank of Jordan.

As part of the ongoing collaboration between Arab Bank and Tkiyet Um Ali (TUA), the bank continued to support Tkiyet Um Ali’s efforts towards alleviating poverty’s impact on underprivileged families in the Kingdom. The collaboration covers various programs launched by TUA’s benefiting families living below the food poverty line across different governorates in the Kingdom.

As part of the ongoing collaboration, Arab Bank’s employees participated in assessment field visits to help TUA’s social research team during their visits to underprivileged families, evaluating their living conditions and circumstances. The visits are part of the assessment process to identify and select eligible families to benefit from TUA’s programs.

Tkiyet Um Ali provides monthly sustainable food support to 20,000 underprivileged families living in extreme poverty in all provinces and governorates across the Kingdom. The families receive monthly parcels containing 20 food items that include all the basic nutritional elements, which fulfill the needs of a family for the entire month.

It is worth mentioning that Arab Bank’s social responsibility program “Together” has been supporting community initiatives since its launch. The program also allows customers to donate to several NGOs through Arab Bank’s electronic channels that include ATMs, internet banking as well as “Together” Platinum Credit Card.

Arab Bank recently launched a special promotional campaign for Al-Nashama Visa credit card, specifically designed to support the national football team (Al-Nashama). This campaign comes as part of the strategic partnership between Arab Bank and the Jordan Football Association, demonstrating the bank’s steadfast commitment to supporting Jordanian sports and empowering youth.

The campaign offers customers the chance to win valuable prizes. The first 50 customers who issue Al-Nashama Visa credit card will receive the official national team jersey. Additionally, all customers who acquire the card will be entered into a draw to win one of five 65-inch Samsung TVs.

It is worth noting that Arab Bank is the main sponsor of all national teams, including men's and women's teams, “Al-Nashama” and “Al-Nashmiyat” respectively. The sponsorship also encompasses national teams across all age groups, Football for Schools, and local professional competitions.

Arab Bank was awarded “Best Embedded Finance Solution for the Year of 2024” by Global Finance, a New York-based international publication. This recognition, part of the 11th annual Innovators Awards, was presented to Arab Bank in the "Corporate Banking Innovations" category for Omnify platform launched by ACABES for Financial Technology, Arab Bank’s technological arm. Omnify is considered a pioneering solution in delivering innovative digital banking in the kingdom. It offers a comprehensive suite of services (banking-as-a-service) for companies in selected markets in MENA region, leveraging close collaboration with Arab Bank and its extensive regional network.

This global recognition was made by the editors of Global Finance along with a panel of judges who selected winners after extensive consultations, and based on a specific set of criteria related to specific innovations and describing the culture or process by which they support breakthrough thinking and new solutions, industry firsts.  Selection criteria included four categories of innovation: Product Innovation, Process Innovation, Marketing Innovation, and Organizational Innovation.

Omnify platform allows partner companies to offer embedded financial products for their own customers by consuming banking APIs from Arab Bank and beyond, helping them to expand their value proposition to their customers and increase customer loyalty.  The platform’s key benefits include easy and efficient customized products reflecting the client’s brand identity, equipping companies with the necessary infrastructure to provide this service through continuous technical support and tools for building propositions ranging from accounts opening, to providing loyalty programs, payment options, card issuance, and more.

It's worth nothing that The Banker Magazine, owned by the Financial Times and based in London, named Arab Bank as “Bank of the Year in the Middle East for 2024”. Arab Bank also received the “Best Bank in the Middle East 2024” award by New York-based international publication “Global Finance” for the ninth consecutive year, in addition to 24 local and regional awards in recognition of its corporate and consumer digital banking services in Jordan and across Middle East markets.  

Arab Bank recently supported the “Litazho Madarsna” school play areas renovation campaign, implemented by the Crown Prince Foundation as part of its Humanitarian Campaigns and Responses program, which falls under the Sustainable Community Development pathway. This campaign aims to engage Jordanian youth in the maintenance and beautification of public schools across Jordan's governorates, fostering a sense of belonging and promoting the concept of volunteerism. The campaign also seeks to create a positive and sustainable impact by improving the school environment and developing play facilities in participating schools.

Arab Bank's support of this campaign comes in line with its commitment to supporting national initiatives aimed at developing the education sector as a cornerstone of sustainable development. The bank also aims to promote the values of teamwork and volunteerism among youth, encouraging them to actively participate in serving their community, in line with its CSR & Community Engagement strategy.

Through this campaign, the bank supported three schools in Amman, Irbid, and Wadi Musa, reaching approximately 2,700 students. A team of the bank’s employees volunteered to help in carrying out schools’ renovation activities, including planting, painting, and drawing murals to create a welcoming learning environment that positively reflects on students' academic performance.

It is worth noting that Arab Bank adopts a comprehensive and integrated strategy in terms of Sustainability that reflects the bank’s keenness to enhance its economic, social and environmental impact by working closely with various stakeholders to achieve sustainable development. Arab Bank’s social responsibility program “Together” is a key manifestation of this approach. It is a multi-faceted program that focuses on developing and growing various aspects of society through various initiatives and activities that contribute to serving several sectors, namely health, combating poverty, protecting the environment, education, supporting orphans and empowering women.

The Crown Prince Foundation was established in 2015 to embody the vision of His Royal Highness Crown Prince Al Hussein bin Abdullah II, on the necessity of providing opportunities to empower youth in Jordan. CPF aims to empower youth and develop their capabilities through programs that fall under three pathways: Economic Participation, Leadership and Sustainable Community Development. With a presence in 27 locations across Jordan, including offices in every governorate, the CPF works to achieve its mission nationwide.