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Feedback Form / Complaints

Dear Valued Customer,

To help us serve you better, you can share with us any feedback, suggestions or complaints you may have. At Arab Bank, we are committed to providing you with the best services, and to address all your inquires. Specialized teams will review your suggestion / complaint and contact you within 1 working day, and we will keep you updated if the case requires more time to be resolved.

Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:

  • Regular mail: Customers Complaint Unit – Head Office P.O. Box 950545 postal code 11195 Amman – Jordan
  • Directly calling the customers complaints unit during official working hours (8:30am – 3:00pm) using any land line inside Jordan by calling the toll-free number 080022822 
  • Personally visit to the Head Office building
  • Suggestions/Complaints boxes available at the branches
  • Fax to +96265683723
  • To download/view the Customer Complaints Guide, please click (here)
E-Mail Address:
First Name:
Last Name:
Mobile Number:  
Subject: Suggestions
Concerned Branch:
If you have recently visited any of Arab Bank Branches, please take a minute to rate us in the following areas:
  Excellent    Good      Acceptable      Not acceptable
Readiness & Alertness of staff.
Staff Appearance.
Acknowledgement & Greetings.
Branch Cleanliness & layout.

Product Features & Benefits.
Product Knowledge.
Process of applying for a product/service.
Overall impression about the product/Service.

Waiting time before being served.
Actual time spent to conclude the service.
Staff effectiveness in fulfilling your request.
Management participation in serving you and offering suitable solutions to your needs.

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